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Privacy policy
Personal data
We at Tovenco AB handle certain personal data about our customers and visitors to our website. This data is collected and stored about you in order to provide services, give you a better experience and offer you services and products that suit your needs.
Data we collect
Contact details
When you become a customer, we collect your contact details: name, email address, phone number, and address.
Other information you provide for new customers
If you provide us with additional information when you become a customer, we will also collect this information.
Information on products and services
We also store information about the products/services you have bought and used.
Communication
If you contact us by email, form, telephone or in other support matters, we collect the information you provide to us in order to offer you good service, handle your case and provide you with help. This information is also collected in order to fulfill our agreements with you.
Newsletters
If you subscribe to our newsletter, we will save your personal data in order to send you offers and marketing.
This is how we collect personal data
- When you become our customer
- When you contact us via forms, phone, chat conversations, email
- When you visit our website and log in to our systems
- When you sign up for our newsletter
- When you visit our website, via cookies that collect information on and from your browser
Depending on which of our services or websites you use, we collect different types of information.
What we use personal data for
- To fulfill contracts with you, such as orders placed or services ordered.
(Legal basis: Performance of contract) - To provide you with support and service. The processing is then in both our and your interest. We may use personal data from previous contacts to provide you with better assistance.
(Legal basis: Balancing of interests, consent and performance of contract) - To market relevant products and services to you.
(Legal basis: Balancing of interests and consent)
How long do we keep personal data?
We keep data for as long as it is necessary to perform our obligations as a supplier and for as long as required by statutory retention periods.
These are the authorities/companies we disclose personal data to
Data via third-party cookie for advertising/marketing and web analytics to improve services. Also some personal data used for advertising/marketing.
Data via third-party cookie for advertising/marketing and web analytics to improve services. Also some personal data used for advertising/marketing.
Fortnox and Monitor
Data required to carry out deliveries, payments, returns, complaints and fulfill our agreements with you as a customer.
DHL/Schenker/Other freight forwarder
Data required to carry out deliveries and fulfill our agreements with you as a customer.
Klarna
Data required to process payments/returns/complaints and fulfill our agreements with you as a customer.
Protection of personal data
We use modern and sophisticated security solutions to collect, process, store and communicate personal data and passwords in a secure way. For example, via SSL/TLS. We regularly update our website and procedures to ensure privacy, availability and confidentiality.
Your rights
You as an individual are in charge of your own personal data. You decide what information you want to provide. You also have the right to contact us if you want information about the data we hold about you, to request rectification, transfer or to request that we restrict processing, to object or request deletion of your data. In the event of any complaints about our processing of personal data, you as an individual also have the right to lodge a complaint with the supervisory authority Datainspektionen.
We need certain personal data in order to provide our services and products to you. Therefore, if you wish to withdraw consent and request modification/deletion of this data, it may mean that we cannot provide all of our products/services to you.
Changes to this policy
The content of this policy may change over time.
Contact us about this policy
If you have any questions or comments regarding this policy, you can contact us by e-mail at info@tovenco.se or by phone at 0291-107 50.